Ferbruari 22, 20Refund Policy
We will refund your current subscription if you email us within 5 days of the date that you originally signed up for a new subscription (Refund policy period).
When you cancel your account, cancellations are defaulted to be set at the end of your billing cycle. Therefor refunds are not automatic. You will need to reach out directly to us within five days to receive a refund.
- We only issue a refund according to our refund policy. If you spend more than 20,000 tokens or reach out after the refund policy period has ended, your request will be declined.
- Your subscription needs to be cancelled before requesting a refund. If a refund is requested before the subscription is cancelled, the request will be declined.
- If a new subscription period is initiated a refund will not be approved.
- The refund policy does not apply when switching between plans.
Refunds are only given for the current subscription amount on your account, not for overage charges from last month or additional charges added to your account. We hold our customers responsible to manage their accounts responsibly and not exceed their credit limit. In case of an overage, the customer is responsible for paying the additional fees.
Request a refund
If you meet the above conditions and qualify for a refund, you are free to email us at firstname.lastname@example.org.
A request will be responded to within 24-48 hours. When a request is approved it normally takes 3-5 days before the money lands on your account.